There might be a time when your CardBot has an issue that cannot be resolved through our support calls and when that happens you will likely have to package the bot to be picked up and sent to our technician.
Important things to remember before sending:
Reset the username and password to admin/admin for the Admin page- This can be done in the Settings tab and is important for our technician to be able to access information without the need for a factory reset.
If you are sending the unit in for repair, DO NOT pack your power supply or door! They will be used for the replacement unit and it may take additional downtime to resend them if they were included.
Packaging steps:
Centre the pickup head and place roof supports in as shown below. Be careful to stay clear of the micro-switches for the end limits. Roof supports may be in any of 3 or 4 different colours or shapes, but the key is that when inserted, they put upward pressure on the front of the roof and stop the pickup head from moving side to side.
Set foam in place to block lift movement. Place all 3 lifts at their home (lowest position). Jam one foam piece above each lift as shown below.
Set box on floor as shown below.
Place unit into box. It is easiest if you place the bottom first because of the feet. With the unit tipped slightly upwards at the top, set the bottom in the box and then manipulate the roof into the inset portion of the foam. It is a fairly tight fit, as we do not want the unit moving around in the box.
Place top shell into box. It is similar to the bottom, having a cutout for the CardBot, so it only goes in one way. You may have to manipulate the lower end of the upper shell to get it around the bottom of the bot due to the feet. When it is on correctly, the shell will be even with the top of the box.
Close up the box and tape it for shipment. Although there are many ways of taping, the method we always use when shipping is to have 4 smaller pieces of tape (2 on each end) to align the box closure. One long piece is run down the centre of the box (longways) sealing the opening. The box is then wrapped 3 times with tape (centre), then split distance to end of box in each direction (as shown below). Tape doesn't always stick super well to heavy duty cardboard so it is important to make sure it is secure!
Contact the Repair Technician (JR) via text or call at 602-989-3593 to let him know the unit is packed and ready to ship. He will then set up the call tag for your shipment. Note: A call tag is a feature of Fedex that allows Card Castle to pay for the shipment of your unit to the repair facility. Fedex will bring the shipping label with them to place on the ready-to-ship box, and they will deliver it to the stateside repair facility. In most cases, your replacement unit will already have been shipped at this point.